The Benazir Income Support Program (BISP) is one of the largest social safety nets in Pakistan. This program supports over 10 million poor and deserving families by providing financial help to meet their basic needs. Under this program, women are receiving quarterly payments, and children are also being supported through the Benazir Taleemi Wazaif program.
However, an important issue has recently come forward that every BISP family must know. The 8171 web portal, which is commonly used to check eligibility, payment details, and PMT scores, is temporarily not working.
Table of Contents
What Happened to the 8171 Portal?
If you tried to visit the official website (https://8171.bisp.gov.pk) recently, you might have seen an error message like “Service Unavailable” or “Error.” This means the web portal is currently down. As a result, many people are unable to check their status or payment updates, which is creating confusion and stress, especially for those waiting for the new May/June 2025 installment.
Social media is full of rumors, but it is important to know the real facts behind this issue.
Read More: Key Factors For BISP Registration
Why Is the 8171 Web Portal Not Working?
There are several possible reasons why this issue has happened:
- Heavy Traffic on the Website
Since the May/June 2025 payments are being processed, many users are visiting the website at the same time. This high traffic may have caused the website to slow down or crash. - System Updates or Maintenance
Sometimes the website is taken offline for updates to improve its speed or add new features. These updates can take a few days to complete. - Security Improvements
The government may be upgrading security to protect the personal data of BISP beneficiaries from any threats or hacking. - Uploading New Payment Data
When new data related to installments is being added, the site may need to go offline for technical adjustments.
Read More: List of Active Clusters Starting Monday
Is This a Permanent Problem?
No, this is not a permanent issue. BISP officials have confirmed that the web portal is temporarily closed and will be restored soon. Although such problems are usually fixed within a few days, this time it has taken longer—about 2 to 3 months—which is unusual.
However, BISP has assured the public that their technical team is working continuously to solve the problem. The portal is expected to be active again in the coming days.
What Should You Do While the Portal Is Closed?
Even though the website is down, there are other ways to check your status and get help:
- Send SMS to 8171
Type your 13-digit CNIC number and send it to 8171. You will receive a message with your eligibility or payment status. - Call the BISP Helpline
Dial 0800-26477 free of cost. A representative will assist you after verifying your CNIC number. - Visit the Nearest BISP Office or Ehsaas Center
If you are unable to get information through SMS or phone, visit the nearest center. Bring your original CNIC with you for verification and help.
Read More: BISP Digital Transformation 2025
Don’t Believe in Fake News
Many fake messages are circulating on Facebook, WhatsApp, and YouTube saying that the BISP program has stopped or that new registrations are not allowed. These are all false claims. The BISP program is still active, and only the web portal is temporarily closed.
Please avoid spreading such false news and only trust official sources like the BISP helpline, website, or your nearest office.
Final Words
The temporary closure of the 8171 web portal has caused some difficulties, but there is no need to worry. The Benazir Kafalat and Taleemi Wazaif programs are still providing support to poor families. Until the portal is restored, you can use SMS, helpline, or visit centers to get the information you need.
Stay calm, be patient, and always share verified information with others. Once the portal is working again, all eligible families will be able to check their details easily.
Read More: Assan Karobar Card Scheme: Important News