938 Code Error
The Benazir Kafaalat Program provides essential fiscal aid to low-income families. However, some beneficiaries face issues such as the 938 error code, which prevents them from receiving their payments. This article clarifies the causes of this error and provides simple solutions to fix it.
Understanding the 938 Error Code
The 938 error occurs when recipients face issues like a blocked card, incomplete registration, or biometric confirmation failures. This issue primarily touches individuals with outdated registrations or discrepancies in their personal data.
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Common reasons for this error include:
- Biometric Mismatch: Thumbprints not matching with NADRA records.
- Expired CNIC: If your ID card has expired, the system may block your payment.
- Incomplete Information: Your details may not be updated in the BISP database.
- Increased Poverty Score: Your eligibility status may have changed based on updated socioeconomic data.
- System Issues: Technical errors or overloaded servers can also cause this problem.
Quick Information Table:
Requirement | Details |
---|---|
Error Description | 938 code error ka matlab payment issue hai. |
Solution Steps | CNIC verify karain, office visit karein. |
Required Documents | CNIC, BISP ID, SMS proof. |
Helpline | 0800-26477 par rabta karein. |
Official Website | bisp.gov.pk |
Common Causes of BISP 938 Code Error
- Registration Issues:
- Errors in CNIC details or personal records.
- Not contributing in the NSER (National Socio-Economic Registry) survey.
- Biometric Verification Failures:
- Faded fingerprints due to manual labor.
- Poor-quality biometric scanners failing to recognize prints.
- Environmental factors like dry or oily skin affecting scans.
- Technical System Errors:
- Outdated software or mismatched biometric devices.
- High server traffic causing temporary issues.

How to Fix the BISP 938 Code Error
- Visit the Nearest BISP Office:
- Take your CNIC and registration documents.
- Explain the issue to a BISP representative for assistance.
- Once updated, your payment card will be reactivated, and you will receive a confirmation SMS.
- Renew Your Registration:
- If your details are incorrect or outdated, update them directly.
- Ensure your CNIC, phone number, and family registration details are correct.
- Apply for Non-Biometric Verification:
- If your fingerprints are unreadable, apply for facial recognition verification.
- Visit a BISP office and request non-biometric verification.
- Resolve Blocked Card Issues:
- If your card is blocked, visit the nearest Tehsil BISP office.
- Provide accurate info for quick resolution.
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Preventing Future Issues
- Keep Your CNIC and Contact Details Updated: Ensure your information is current with BISP.
- Complete the NSER Survey: Regular participation in the NSER survey helps maintain your eligibility.
- Stay Informed: Follow official BISP updates through SMS or the website to avoid missing important notices.

Government Efforts to Improve Payment Systems
The government has introduced several initiatives to make payments more accessible. These include:
- ATM withdrawals for urban beneficiaries.
- Cash centers for rural beneficiaries.
- Biometric verification at Union Council offices.
- Simplified NADRA verification to ensure smoother payment dispensation.
Visit Also:BISP 8171 April 2025 Payment Update
FAQs
- What is the 938 error code?
- It occurs when a beneficiary’s card is blocked or their registration details are incomplete.
- How can I unblock my BISP card?
- Visit the nearest BISP office with your CNIC and registration documents for assistance.
- Can I receive payments without biometric verification?
- Yes, you can apply for facial recognition verification at a BISP office.
- How long does it take to resolve the 938 error?
- It usually takes up to 10 days after updating your registration details.
- What documents are required to update my registration?
- You need your CNIC, family registration certificate, and a registered mobile number.
Conclusion
The Benazir Kafaalat Program is a vital support system for low-income families. However, issues like the 938 error code can disrupt access to payments. By following the steps outlined above, beneficiaries can quickly resolve these issues and continue receiving their financial aid. If you knowledge ongoing problems, visit the nearest BISP office or call the helpline for additional assistance.