Many people are receiving their Rs. 13,500 under the BISP 8171 Ehsaas Program for June 2025. However, some women are facing a problem called the 938 error code during payment withdrawal. This issue mostly happens during fingerprint verification or due to data mismatches. Women in rural areas are mostly affected. This article will explain in simple words what this error means, why it happens, and how to fix it. If you are facing this error, don’t worry. Your payment is safe and can be received after proper verification. Follow the steps below to solve it easily.
| Main Issue | Quick Information |
| Error Name | BISP 938 Error Code |
| Problem Seen During | Biometric/Fingerprint Verification |
| Payment Amount Blocked | Rs. 13,500 |
| Fix Method | NADRA Update or BISP Office Visit |
What Is BISP 938 Error Code in Payment Withdrawal
The BISP 938 error code is a system message that shows up when the fingerprint scanner cannot verify your identity. It does not mean you are disqualified or removed from the program. It is just a technical error that stops your transaction. Your money is still safe in your BISP account. The error mostly comes when your CNIC information is outdated or when the BISP and NADRA systems cannot sync your fingerprint properly. Sometimes, it happens because of too many failed attempts or poor quality of the fingerprint scan.
See also: BISP Dynamic Survey 2025 – Last Date, Registration, and Requirements
Reasons Why You Face the BISP 938 Error Code Issue
There are several reasons why you may face the 938 error during the payment process. The most common reasons are listed below:
- Biometric mismatch: Your fingerprints are not matching with the NADRA database.
- Outdated CNIC record: Your data is not updated properly in the system.
- Server issue: There is a delay in connecting BISP and NADRA during busy hours.
- Faulty scanner: The fingerprint machine may not work properly.
- Multiple failed tries: Trying many times locks your CNIC for a while.
These are the most common technical reasons for the 938 error.
See also: BISP 8171 Biometric Issue Resolved
Step-by-Step Guide to Fix BISP 938 Error Code
To fix the 938 error, first visit your nearest BISP Tehsil office with your original CNIC and tell them about the issue. They will help you file a complaint. If your fingerprints are not matching, go to the NADRA office and update your biometric data. Wait 24 to 48 hours for the update. Then, try again at a different payment center. If it still doesn’t work, request face verification at the BISP office.
What to Do If You Still Can’t Withdraw BISP 13500 Payment
Sometimes, even after updating at NADRA, the error does not go away. In that case, follow these steps:
- Go back to your BISP Tehsil Office with the NADRA update slip.
- Request the staff to check your file again and manually verify your data.
- Ask them to send a special approval request or re-submit your file to Islamabad.
- If needed, re-register your details in the BISP database.
- Remember, if payment is not collected on time, it might go back and will be sent in the next quarter.
How to Avoid the BISP 938 Error Code in the Future
To prevent this error again in future payments, follow these simple tips:
- Do not use any oil or lotion on your hands before scanning.
- Clean your thumbs and rub them gently before giving fingerprints.
- Avoid trying more than 3 times in a short period.
- Visit the retailer during weekdays or non-peak hours.
- Make sure your mobile number is active and registered with BISP.
- Keep your CNIC updated and always carry the original one when visiting the center.
These tips will help reduce the chances of facing this error again.
Latest Government Action on BISP 938 Error Code Problem
The Government of Pakistan and BISP officials are now working to solve this problem across the country. They have started a few helpful actions:
- Special teams are created to solve 938 error cases faster.
- Help desks for 938 issues are set up at Tehsil-level BISP offices.
- Manual approvals are allowed for senior women and old beneficiaries.
- NADRA and BISP systems are now better connected for faster data updates.
This shows the government is serious about solving this problem and helping deserving women receive their financial aid.
Conclusion
In this article, we are sharing all the details about the BISP 938 error code during payment withdrawal for the Rs. 13,500 payment. This issue is caused by fingerprint or system errors, not by disqualification. Your money is safe and can be collected after proper verification. Visit NADRA if your biometric does not match, then return to BISP with your update slip. You should not wait until the last moment to fix this. The government has taken strong steps to support you and make the process easier. Follow all the steps carefully to receive your payment on time.
FAQs
1. Can I fix the 938 error without going to NADRA?
Only if your fingerprints are already correct. Otherwise, a NADRA biometric update is required.
2. How long will the payment stay safe in my BISP account?
Your payment is held for a few weeks. If not collected, it may be returned to the system for future disbursement.
3. What happens if my CNIC is expired?
You need to renew your CNIC at NADRA first. An expired CNIC will not allow any payment withdrawal.
4. Can face verification help if fingerprints keep failing?
Yes, face verification is an official solution offered by BISP if your fingerprints do not work even after updates.